Frequently Asked Questions
Everything you need to know about your Marc Nolan experience.
What is your return and exchange policy?
We offer a 30-day window for returns and exchanges on all unworn footwear. Items must be in their original packaging and condition to qualify for a full refund.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental United States. Expedited shipping options are available at checkout for faster delivery.
How do I determine my correct size?
Our shoes generally run true to size, but we recommend checking the specific 'Size Guide' on each product page. If you are between sizes, we typically suggest sizing down for our dress shoes.
Do you offer international shipping?
Yes, Marc Nolan ships to many countries worldwide. Shipping costs and delivery timelines vary by location and will be calculated during the checkout process.
How should I care for my Marc Nolan shoes?
To maintain the quality of your leather or suede shoes, we recommend using a protective spray before your first wear and using cedar shoe trees to maintain their shape and absorb moisture.
Can I change or cancel my order after it is placed?
We process orders quickly to ensure fast delivery. Please contact our support team within one hour of placement if you need to make changes, though we cannot guarantee modifications once an order has entered the fulfillment stage.